Cancellation & Refund Policy

Last updated: 5 September 2026

1. Nature of the Service

GateEntry charges a one-time fee per event for access to QR-based check-in, session tracking, reporting and ID card printing for that specific event. Since the fee is tied to a scheduled event and the setup/configuration work begins as soon as payment is confirmed, refunds are handled as described below rather than under a standard product-return process.

2. Cancellation by You

• You may request cancellation of a booked event by writing to us at pratikm057@gmail.com or calling +91 70838 98610 before your event setup has been activated.
• If cancellation is requested more than 48 hours before the event start date and no setup, QR passes or ID cards have yet been generated, you are eligible for a full refund.
• If cancellation is requested within 48 hours of the event or after event setup/QR passes have already been generated, the fee is non-refundable, as configuration work has already been carried out on your behalf.
• No refund is available once the event has started or concluded.

3. Cancellation or Failure by Us

If we are unable to deliver the paid service for your event due to a fault on our end (e.g. the platform is inaccessible during your event due to an outage caused by us), you will be entitled to a full refund of the fee paid for that event.

4. Failed or Duplicate Payments

If a payment is deducted from your account but the booking/order is not confirmed on GateEntry due to a technical or gateway error, or if you are charged more than once for the same event by mistake, the excess or failed amount will be refunded in full once verified.

5. How Refunds Are Processed

• Approved refunds are issued to the original payment method via Razorpay.
• Refunds are typically processed within 5–7 business days of approval; the amount may take a further 5–10 business days to reflect in your account depending on your bank or payment provider.
• No cash refunds are issued.

6. How to Request a Refund

To request a cancellation or refund, contact us with your name, event name/date and payment reference (Razorpay payment ID or transaction ID):

7. Changes to This Policy

We may update this Cancellation & Refund Policy from time to time. The "Last updated" date above reflects the most recent revision.