Privacy Policy

GateEntry ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services (collectively, the "Service"). Please read this policy carefully. If you do not agree with the terms, do not access the Service.

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, register attendees, or contact support. This may include:

• Account Information: name, email address, phone number, company name, and password.
• Event and Attendee Data: event names, dates, sessions, attendee names, email addresses, phone numbers, gender, age, address, pincode, payment status, and photographs (if you choose to upload them).
• QR Code Data: unique pass numbers generated for attendees and scan timestamps (entry, exit, session checks).
• Payment Information: if you process payments through the Service, we collect payment method details (processed securely by third‑party gateways; we do not store full credit card numbers).

We also automatically collect certain information when you use the Service, including:

• Device Information: device model, operating system version, unique device identifiers, and mobile network information.
• Usage Data: features you use, scan activity, crash logs, and performance data.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve the Service (e.g., scanning, reporting, printing).
• To communicate with you about updates, support, and promotional offers (you may opt out of promotional emails).
• To personalise your experience (e.g., by remembering your event settings).
• To monitor and analyse usage and trends to enhance the Service.
• To detect, prevent, and address technical issues or fraudulent activities.
• To comply with legal obligations.

3. Sharing of Information

We do not sell, rent, or trade your personal information. We may share information in the following limited circumstances:

• With your consent: for example, when you share a pass via WhatsApp (the recipient’s phone number is handled by WhatsApp’s own terms).
• Service Providers: with third‑party vendors who help us operate the Service (e.g., cloud hosting, customer support, payment processing). These providers are bound by confidentiality agreements and may only use data for the purposes we specify.
• Legal Requirements: if required by law, regulation, or legal process, we may disclose your information to government authorities or other third parties.
• Business Transfers: in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement reasonable technical and organisational measures to protect your information against unauthorised access, loss, or alteration. These include encryption of data in transit (HTTPS) and at rest, access controls, and regular security reviews. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. You may delete your account at any time, which will remove most of your data. We may retain certain information for legitimate business purposes or as required by law (e.g., financial records).

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: request a copy of the data we hold about you.
• Correction: update or correct inaccurate information.
• Deletion: request deletion of your personal data, subject to certain exceptions.
• Object / Restrict: object to or restrict certain processing activities.
• Data Portability: receive a copy of your data in a structured, commonly used format.

To exercise these rights, please contact us at support@gateentry.in. We will respond within a reasonable timeframe.

7. Third‑Party Links & Services

The Service may contain links to third‑party websites or services (e.g., WhatsApp, Razorpay). We are not responsible for the privacy practices of those third parties. We encourage you to read their privacy policies.

8. Children’s Privacy

The Service is not intended for individuals under the age of 13 (or the relevant age of consent in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete it.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have data protection laws different from those of your jurisdiction. By using the Service, you consent to such transfers.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the “Effective Date” at the top. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Email: support@gateentry.in
• Address: GateEntry Technologies, 123 Business Park, Mumbai, India